Terms of Service

About these terms

These terms apply to your use of this website and to services provided by giaMedia (“giaMedia,” “we,” “us”). By using this site or working with us, you agree to them. If you have a signed proposal or service agreement with us, that document controls wherever it differs from these terms.

Using this website

You may use this site to learn about our services and contact us. Please don’t misuse it — for example by trying to disrupt it, access it without permission or submit false information through our forms. The sample screen designs, example websites and other illustrations on this site show the kind of work we do; they are not offers for specific results.

Proposals and agreements

Services described on this site are general. Your specific scope, deliverables, timeline and price are set out in a written proposal or agreement before any work begins. Nothing on this site creates an obligation for either of us until that proposal is accepted.

Pricing and payment

• Prices shown on this site are starting prices and may change. Your proposal shows the price you’ll pay.

• Monthly plans are billed monthly in advance unless your agreement says otherwise.

• Hardware, installation, paid advertising and third-party subscriptions are quoted and billed separately.

• If a payment is late, we may pause services until the account is current.

Scope of package services

Package services are intended for normal business use within the quantities and scope listed. Requests outside the included scope will be quoted or billed as additional services before work begins. Unless otherwise stated, unused monthly deliverables do not roll over.

Turnaround times

• Standard requests: typically 3–5 business days.

• Priority requests (plans that include Priority Support): typically 1–3 business days.

• Rush or same-day requests: subject to availability and an additional charge.

Turnaround times are estimates, not guarantees, and begin once we have the content, access and approvals needed. "Priority Support" means your requests are placed ahead of standard requests in our queue; it does not mean immediate or round-the-clock availability.

Content changes. A content change is one reasonable update to existing screen content, such as changing text, pricing, an image, a promotion, a date or scheduling. New custom graphics, motion graphics, campaigns and major redesigns are not content changes and are quoted or billed separately.

Priority updates. Priority updates means priority scheduling for included content updates during normal business hours. It does not include unlimited or immediate rush work.

Your content and approvals

You’re responsible for the information and materials you give us — such as logos, photos, prices, menus and offers — being accurate and yours to use. We send content for your approval before it goes live, and you’re responsible for the claims, prices and offers you approve.

Ownership of work

Once paid in full, you own the final deliverables created specifically for you, such as your custom graphics and written content. We keep ownership of our own templates, tools, processes and know-how. Stock images, fonts, music, software and platforms are licensed under their providers’ terms. We may show work we’ve done for you in our portfolio unless you ask us not to.

Third-party platforms and hardware

Many services run on platforms we don’t control — such as website builders, social media networks, email providers and display software. We’re not responsible for their outages, policy changes or account decisions. Screens and media players are covered by their manufacturers’ warranties.

AI-assisted content

We may use AI tools to help draft content, images and videos. A person on our team reviews that work, and you approve it before it is published.

No guaranteed results

We work hard to grow your visibility and business, but we can’t guarantee specific results such as search rankings, traffic, followers, leads or sales.

Cancellations

Unless your agreement says otherwise, monthly services can be canceled with 30 days’ written notice. Fees for work already performed or time periods already started are not refundable.

Limitation of liability

To the fullest extent allowed by law, giaMedia is not liable for indirect, incidental or consequential damages, including lost profits or data. Our total liability for any claim related to our services is limited to the amount you paid us for the affected service in the three months before the claim.

Privacy

How we handle information you share with us is explained in our Privacy Policy.

Governing law

These terms are governed by the laws of the State of Rhode Island, without regard to its conflict-of-law rules.

Changes to these terms

We may update these terms from time to time. The “last updated” date at the top of this page shows when they last changed.

Contact us

Questions about these terms? Contact us using the form on our FAQ page or at hellogiamedia@gmail.com.